Frequently Asked Questions

How do I place an order?

Ordering is easy! Simply find the items that you want, click on them, determine your size and quantity, and click "Add to Cart." You can always see everything you have put in your cart by mousing over the "View Cart" link. Once you are done shopping, click the "View Cart" link to reach the shopping cart.  

 

Do I have to create an account to place an order?

No you don't!

 

Can I check status/tracking on an order online?

Only if you have created an account. Log in to your account. You will see your previous orders listed under the heading "Account Details and Order History." The tracking for each order will be listed there.

 

How long will my order take to arrive?

In-stock orders ship within 48 hours. If a product is out of stock, we will notify you by email within one business day. Transit time of your order will depend on the shipping method selected. USPS transit times are not guaranteed. If you select a UPS shipping option, the number of days your item will take will appear in the dropdown next to the UPS Ship Method. If your order still has not arrived after this time frame, please email us at support@undergroundshirts.com with your name and order number and we will look into it right away.

We ship items as soon as they're ready, so you may receive multiple shipments (at no extra charge, of course).

  

What is your return policy?

Underground Printing offers Free Returns and Exchanges! Your satisfaction is guaranteed or we will refund your entire purchase within the first 30 days of the date you place your order. If you would like to return or exchange any item, please email us at support@undergroundshirts.com. You will be provided with USPS label to return your items for refund or exchange - at no charge to you.

 

How can I contact you?

For the quickest response, email us at support@undergroundshirts.com with your comments, questions or concerns.

 

Does your apparel come in color combos or sizes not shown on the website?

Currently our apparel comes only in the color combinations and sizes shown on the site. Email us at support@undergroundshirts.com if you have a color combo suggestion.

 

I have a discount code, how do I use it?

If you have a discount code, you will be prompted to enter it on the last page of checkout.

 

Is there sales tax?

Appropriate sales tax will be added to all states and jurisdictions necessary. To check for your address please proceed to checkout. If you have questions about how we calculate sales tax please reach out to us at support@undergroundshirts.com.

 

How can I be sure that my credit card transaction is safe and secure?

We process credit card purchases through Authorize.net, a leading online payment gateway. Authorize.net is used on more than 300,000 websites around the world. With this system, you can rely on secure credit card transactions. As an added precaution, we do NOT store credit card information. Therefore, you need to re-enter this information needs each time you place an order for your financial safety.

 

Will my personal data remain private after I order?

Any information you submit is 100 percent private and confidential and WILL NOT be sold, loaned or rented to other companies or third parties. WE DO NOT STORE CREDIT CARD INFORMATION. Your trust and confidence is our No. 1 priority. To prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information, we use Authorize.net to handle all online transactions.

 

How much does shipping cost?

Shipping costs depend on your location and the method of shipping. You'll be able to review your shipping and handling costs at checkout before you finalize your purchase.

 

Can I use a Visa/MasterCard Credit Card Gift Card?

We cannot guarantee that you will be able to use one of these gift cards because we are not able to verify billing information. However, these cards SHOULD work if you call the number on the back of the card and register your information with the company.

 

Can I have an order shipped internationally?

Yes you can, but only by request! We are more than happy to temporarily open up international shipping by request. Please contact customer service with the country you would like your order to ship to. You can email us at support@undergroundshirts.com. 
 
I have a charge on my statement from Underground Printing - is this the same thing as UGP? 
 
Shop UGP is the name of our retail site. Our full name is Underground Printing, We offer much more than just retail! We are a national leader in custom printed apparel as well.

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